Thank you for shopping with Solar Cosmetics. We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations. In the event that you are not satisfied with your purchase, we offer the following return and refund policy:

1.Returns

We accept returns on all products purchased from our website within 14 days of delivery, provided that the product is unused, unopened, and in its original packaging. To initiate a return, please contact our customer service team at solacosmetic@gmail.com or call 02-3308988 and provide your order number, the product you wish to return, and the reason for the return. We will then provide you with instructions on how to return the product.

Please note that the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for lost or damaged packages.

Return Address: 

So Beauty Co.,Ltd. (Tel. 023308988)

1/84 Mooban Grand De View Srinakarin, Soi Supapong1, Hnongbon, Pravet, Bangkok 10250

Once we receive the returned product and verify that it meets our return policy criteria, we will issue a refund to your original form of payment. Please allow up to 14 business days for the refund to be processed.

2. Refunds

If a product is defective or damaged upon arrival, please contact our customer service team within 48 hours of delivery at solacosmetic@gmail.com or call 02-3308988 and provide your order number, a description of the issue, and any relevant photos. We will then provide instructions on how to return the product for a replacement or refund.

In the event that you receive an incorrect product or the product is not as described on our website, please contact our customer service team within 48 hours of delivery at solacosmetic@gmail.com or call 02-3308988 and provide your order number and a description of the issue. We will then provide instructions on how to return the product for a replacement or refund.

If you received a promotional or discount code with your purchase, the refund amount will be adjusted to reflect the value of the promotional or discount code.

3. Exchanges

At this time, we do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.

Please note that our return and refund policy applies only to purchases made on our website, and does not apply to purchases made from our authorized retailers or other third-party sellers.

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at solacosmetic@gmail.com or call 02-3308988. We are always happy to assist you.